ExhaustDr.com is owned and operated by The Exhaust Doctor Incorporated. Please review our Terms & Conditions set out below before browsing or purchasing from this website.
ExhaustDR.com reserves the right to update, modify, or remove any of these Terms & Conditions set out here at any time without notice. Further, each time this website is used to browse or shop, you are accepting all of our Terms & Conditions in whole. If not accepted, please discontinue use of this site immediately.
Customer’s must provide physical address for shipment.
All payments must clear before we ship any purchases.
Please report any issues, damages, missing items with your order within 48HRS of receiving your package.
Customer’s can ONLY cancel their shipment if a shipping label has not been generated.
Please send us a message through our Contact Us page immediately if you require to cancel your purchase.
Refunds will go back to your original payment method; we are not responsible for any delays in receiving your refund.
In most cases refunds can take up to 7 days to reflect back on your account’s statement.
Normally all items are shipped within 1 business day; though we try our best to stick to this time frame, they are estimates only and not a guarantee.
We do not take responsibility for delays due to back orders, custom delays, weather conditions, etc.
If an item is back ordered we will contact you immediately to offer you additional options.
All items are shipped through UPS; please contact us if you require additional services.
We do not ship to P.O. BOXES, please provide a UPS access point address or a physical shipping address when checking out.
We do not take responsibility for delay in shipment due to incorrect address.
If an item shows delivered and you did not receive it, we are not responsible. Please take up all lost shipments with UPS.
DO NOT refuse any packages, if refused you will not get a refund as we do not get refused packages back to our returns depot.
Returns are accepted within 30 days on NEW and UNUSED parts only (non-modified, test run parts, painted, altered, used, or any of the sorts will not be accepted).
We reserve the right to decline any returns that does not qualify as new according to our standards of ‘new, never used’
30 day period starts from when shipment tracking indicates delivered.
Return shipping must be paid by buyer, NO EXCEPTIONS.
15% restocking fee applies to all returns to cover our initial shipment costs, NO EXCEPTIONS.
No returns on used or damaged parts, NO EXCEPTIONS.
ALL returns must be shipped back via UPS, NO EXCEPTIONS.
Any charges levied from a return by the shipment carrier will be deducted from refunds.
Our warranty covers our catalytic converters from defect for 4 years or 40 000 miles.
All exhaust pipes, mufflers, and resonators carry a 1 Year or 20 000 miles warranty.
Warranty claims will only be granted to the original purchaser of the part; and only apply to the original vehicle it was installed on.
Warranty period starts from date shown delivered as per customer’s shipment tracking. Warranty replacement does not extend the lifespan of the warranty period.
We do not warrant broken or melted catalytic converters or any catalytic converters burnt through due to misfires or lack of maintenance.
All warranty claims if accepted will only result in replacement of same or better part as originally purchased.
Absolutely NO refunds on warranty claims.
Warranties DO NOT cover labor, installation, or other miscellaneous costs that may be incurred.
Warranty claims must accompany the necessary documentation listed in our Warranty Claims page.
All customer’s agree to fully read and comprehend our product listing page before purchasing.
Customer’s must ensure that they are ordering the correct item according to our fitment data, title, product descriptions, etc.
If there is even an ounce of doubt of whether you are purchasing the correct item, DO NOT PURCHASE! Simply contact us and send us your VIN# and we will direct you to the correct part.
Returns can be costly, technician costs can be costly, and all in all a lot of time wasted on a time sensitive purchase; let us make sure you are getting the right part before you order the wrong one! Contact us!
Drive with Confidence
Our industry-leading warranties provide peace of mind. You're covered!
Made from premium components using the latest technology specific for your car.
Trusted Industry Leader
Established and trusted online retailer providing the right parts for your vehicle.